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Privacy Policy

Kings Workwear (ABN: 54 201 129 649) ('we', 'us', 'our') is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website at https://kingsworkwear.com.au or make a purchase from us.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or purchasing from us, you agree to the collection and use of information as described in this policy.

2. Who We Are

Business Name: Kings Workwear

ABN: 54 201 129 649

Registered Address: 4C 712 Ranford Road, Southern River WA 6110, Australia

Phone: 08 6243 6530

Email: info@kingsworkwear.com.au

Website: https://kingsworkwear.com.au 

3. What Personal Information We Collect

When you visit our website or place an order, we may collect the following types of personal information:

3.1  Information You Provide to Us

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely — we do not store full card details)
  • Business name and ABN (for business orders and embroidery/branding enquiries)
  • Messages or enquiries submitted via contact forms

3.2  Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and approximate location
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on our site
  • Referring website or search terms used to find us
  • Cookies and similar tracking technologies (see Section 7 below)

4. How We Use Your Personal Information

We use the personal information we collect to:

  • Process and fulfil your orders, including dispatch and delivery
  • Send order confirmations, shipping notifications, and invoices
  • Respond to your enquiries, requests, or complaints
  • Provide custom embroidery and screen printing services
  • Manage your account on our website
  • Send promotional emails or offers (only where you have consented — you can unsubscribe at any time)
  • Improve our website, products, and customer experience
  • Comply with our legal obligations under Australian law
  • Prevent fraud and maintain the security of our platform

5. Payment Processing

We use trusted third-party payment processors to handle all financial transactions. We do not store your full credit card or debit card details on our servers. Your payment information is processed securely by:

Each of these providers maintains their own privacy and security practices. We recommend reviewing their respective privacy policies.

6. Who We Share Your Information With

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers only where necessary to run our business:

  • Delivery and logistics providers (e.g. Australia Post, CouriersPlease, StarTrack) — to fulfil and track your orders
  • Payment processors (Stripe, PayPal, Afterpay) — to securely process your payments
  • BigCommerce — our e-commerce platform that powers our website and stores order data
  • Google Analytics and Google Ads — for website analytics and advertising (anonymised data)
  • Meta (Facebook) Pixel — for advertising and retargeting (anonymised data)
  • Email marketing platforms — to send order updates and promotional emails (where consented)
  • Our embroidery and screen printing suppliers — where personalised branding is ordered, only the details needed to fulfil your order are shared

All third parties we work with are required to handle your data securely and only for the purposes for which it was shared.

We may also disclose your personal information if required by law, court order, or government authority.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how our website is used.

7.1  What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep items in your shopping cart, and analyse traffic.

7.2  Types of Cookies We Use

  • Essential cookies: Required for the website to function (e.g. shopping cart, login sessions). Cannot be disabled.
  • Analytics cookies: Google Analytics uses anonymised data to help us understand how visitors use our site.
  • Advertising cookies: Meta Pixel and Google Ads cookies help us show relevant advertising to people who have visited our site.
  • Preference cookies: Remember your settings and preferences for a better experience.

7.3  Managing Cookies

You can control or disable cookies through your browser settings. Note that disabling some cookies may affect website functionality. You can also opt out of Google Analytics tracking at: https://tools.google.com/dlpage/gaoptout 

8. Data Storage and Security

Your personal information is stored securely on servers provided by BigCommerce, which operates data centres with industry-standard security controls. Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our site.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is 100% secure.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. Order records are generally retained for 7 years in accordance with Australian taxation law.

9. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or out-of-date personal information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Opt out of direct marketing communications at any time
  • Lodge a complaint about how we handle your personal information

To exercise any of these rights, please contact us at:

Email: info@kingsworkwear.com.au

Phone: 08 6243 6530

Address: 4C 712 Ranford Road, Southern River WA 6110, Australia

We will respond to all privacy requests within 30 days.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at info@kingsworkwear.com.au.

12. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us in the first instance:

Email: info@kingsworkwear.com.au 

Phone: 08 6243 6530

We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au 

Phone: 1300 363 992

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised 'Last updated' date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Kings Workwear

Address: 4C 712 Ranford Road, Southern River WA 6110, Australia

Phone: 08 6243 6530

Email: info@kingsworkwear.com.au

Website: https://kingsworkwear.com.au 

ABN: 54 201 129 649